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“Santosa Hotel Lombok”

Written on: 06/07/2014 by 1948Cobb (1 review written)

Staff extremely pleasant and pool area perfect. Rooms in cottages left a lot to be desired. A rat was scurrying around in one of the rooms at night. TVs need replacing as picture not sharp, FURNITURE OLD AND TATTY, beds comfortable, bath chipped all over, no tea/coffee bags but may be this is normal, some junior staff not familiar with all of the layout of the hotel so many useless metres including up and down in lift twice had to be endured when extremely tired to find booked room initially, boutique had beautiful clothes but did not cater for anyone over size 12,and so list goes on. THIS IS DEFINITELY NOT A 4* HOTEL. Possibly rate as a 3*. Of course we would have liked to have known before booking!