written by nobookit on 05/07/2014
I had plans for the 7, 8,9,10,11 of July but hurricane Arthur came thru on 4th. This brought on rain for the rest of week with lighting according to weather reports. So, I called customer service just to move it out and was told that would cost an extra $300.00. So the next move would cancel but that cost two nights, taxes and a $19.00 charge. Now I understand there should be a fee but I think as a company you would be a little more understanding when you used them for a beach vacation and not be able to go outside. Lesson learned, do not use travel people like bookit and to share your story so others will see how customer service is or will be when you need them. I decided to go the original dates and hope for the better and hopefully my story will make people not use bookit.