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★☆☆☆☆

“Appalling customer service”

written by Crystal411 on 03/07/2014

This is an appalling company. I opted for ovo due to their renewable energy policy. I have made no less than 30 phone calls to them in the past 3 months due to a range of endless problems. Firstly for charging us for gas they were not supplying, having the wrong details on file, not submitting a £300 refund that was owed and the a further string of calls to try and close my account, receive more money owed and to correct discrepancies on my account. As yet they continue to bill me for a property I no longer live in, not to mention charging me a fee to close the account. I will ensure I never recommend them. I now have to use a company that does not supply renewable energy, something I feel strongly against, however I am unable to commit the time and money that is required by Ovo due to such poor organisation and customer service.

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