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★☆☆☆☆

“Stay away from Zara.com”

Written on: 03/07/2014 by sqOrtega480 (1 review written)

I wish I did my research first before I purchased from Zara.com. I assumed since I usually have a good experience shopping in their stores, it's online store will be no different.

I was wrong! Just like as others have said, Zara.com is a huge mess!

I was told that I should expect 24-48 delay in shipping due to the sale event. Understandable. What's unacceptable is that a week went by and they have just sent me an email just now saying that it will be even more delayed. In times like this, they should have more people assessing issues and handling the shipping process more efficiently. I should have gotten an email much sooner that my orders are going to be even more delayed than the expected delayed time!

Reading through some reviews, I worry that it's going to take weeks before I get my orders.

That's the last time I'll be buying something off their website. Stay away!