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★☆☆☆☆

“GOOD SAMARITAN 1”

written by GoodSamaritan1 on 02/07/2014

Our sweet 17 year old kitty, Pearl has been very ill with HyperT for several months & we have spent 24/7 over the the last months trying to heal her. She is still living & being lovingly cared for by us and our CARING vet.
One of our pursuits was thru Pet Well Being products. The products became problematic after 2 months. Pet Well Being 'customer service' misrepresents, makes false statements, make contradictory representations, is obnoxious when their practices are questioned, etc. For these reasons, but not limited to, we are contacting the Attorney General of all states involved with this website/distribution and also the authorities in Vancouver, BC regarding the office of Pet Well Being's President, DARCY FOSTER.
A simple resolution was offered to us by a Pet Well Being 'customer service' rep. She represented that she was communicating with her "supervisor" to receive approval of the resolution she offered. After 20 minutes of our time the resolution was confirmed. Two minutes later we were transferred to another person supposedly to receive address info from her, confusingly and in an obnoxious manner, reneged upon the already offered simple resolution.
We contacted Dr. Janice Huntingford's office in that she is 'seemingly' also one of the owners - she is extremely visible on the Pet Well Being website. Her vet tech, Dawn, upon learning the reason for our call behaved in an extremely condescending, rude manner - stating that Dr. Huntingford is "very busy". Dr. Huntingford is represented to be a VERY caring, compassionate Dr. of all animals however this is not at all how her office staff represents her.
WE SIMPLY REQUIRE THE RESOLUTION PROMISED TO US BY PET WELL BEING CUSTOMER SERVICE REP AND WHOMEVER THE 'SUPERVISOR' IS WITH WHOM SHE INDICATED SHE WAS COMMUNICATING TO APPROVE SAID RESOLUTION. Consumers who utilize Pet Well Being are desperate to help their beloved pets. A COMPANY ADDING TO THE SUFFERING OF A PET OR A PET OWNER IS DEPLORABLE.

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