Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2703571

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Headless Chickens”

written by RainaRossiItalian on 01/07/2014

The simplest procedure of opening a club account is so foreign to the staff. First when you apply you get no postal, txt or email confirmation of your application. You get a success page that says take some ID to the branch. They do not specify which ID you need. When I used a driving licence photo ID with a different address to my council tax bill they refused to accept it. Yet when I used the EXACT same documents for an application for a business account they accept that and opened the account.

When I called the help line to cancel the application I went from menu > account opening team > menu > internet account opening team > hold > hangup because of bad line quality.

Call again > menu > new to bank department > account opening > internet opening > menu > hold > cancel account.

There is not streamlined process, the staff make things up as they go along and don't follow any standard procedure and their telephone service is useless.

Was this review helpful? 0 0