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“MESH Desktop PCs”

written by Mr_Les_Cook on 01/07/2014

As a MESH customer for several years now, I can't fault their customer service. My current MESH PC was purchased just under 2yrs ago (in 2012) and was, at the time, one of the top-end systems. Despite being left on all day everyday (off at night), it has never had a problem until about 8wks ago, the screen suddenly went blank with some kind of gobbledegook message about a critical failure. I called MESH, spoke to a very nice guy who took my details and then passed me to the tech guys(sorry I can only remember one name here, Jal?). I was impressed by the fact that the tech guys knew all the details of my system rather than asking me to explain which has happened to me with previous companies. They talked me through a few try this/that scenerios to diagnose the problem. In short, it was a catastrophic SSD failure. MESH said they could collect the PC the following day! But that was too soon as I needed time to pack it up. So they collected it the day after. The usual turn-around for repairs, according to MESH is 10-14 days. However, on this occasion it took nearly 4wks for my PC to be returned. I must say that during this time I made a number of calls to MESH for a progress report and seeing as MESH had to replace the SSD, I chose to upgrade to a slightly bigger SSD. Because of the problem, time taken to source a like-for-like replacement etc. MESH gave me a good deal for an upgrade. I must say I was under no pressure at all to upgrade. The reason it was taking so long to repair was simply that MESH were waiting for the original SSD manafacturer to supply a replacement as it was deemed a faulty product (still under warranty). On the day I finally got the PC back, it wouldn't boot up! Another call to MESH - in short, the graphics card had gone. MESH think it may have been "disturbed" during transit. But, no quibble, they collected the following day(!). Rather than returning the whole PC, the tech guys talked me through removing the graphics card, configuring the system so I could use it without the graphics card while it was being repaired. 14 days later, I received a replacement graphics card. On opening the package, I was, at first, surprised to see a different graphics card, albeit the same spec as the one I'd returned. I called MESH and explained that I thought I'd received someone else's card! I was told that my graphics card was no longer made and had been superceded and MESH had sourced a replacement from nVidia which was a refurbished one. I was reassured by Miq in the returns department that this replacement graphics card would be covered by their warranty and should I have any problems they would happily resolve them. Miq went on to say that as a gesture of goodwill from him/MESH due to the problems I'd experienced over the lasy few weeks, he would be sending me some high-end games. I now have my PC working again and awaiting the games with interest.

MESH, like many companies have niggles/problems but in my opinion are better than most and I would've given 4/5 stars had it not been for his kind and understanding manner coupled with Miq's excellent collection/returns service and the fact that Miq called me to apologise/explain about the refurbished graphics card and offer a goodwill gesture! It is through these actions that I decided MESH deserved a 5/5 rating overall. Also, a lady (reception?) was very understanding and quick to pass my calls to the various people mentioned. We did have a heated discussion during one call but he was excellent in dealing with the situation and agreed with me that if a repair is going to take longer than their stated 10-14 days MESH should inform the customer with a follow-up call/text, email whatever. He assured me that it was something MESH were taking forward. I hope they do as it's one area that could let them down and reduce customer confidence. Jal, the tech guy was excellent in his "talk-thru" and his knowledge of PC configuration, even giving me tips on how to set-up my system to run better. Thank you Jal! As for collections/returns, I have never come across a company that is so quick! Miq certainly deserves a commendation for that.

Finally, I must stress that I have no affiliations or connections whatsoever with MESH or its employees. I am just a VERY satisfied customer. I have recommended MESH to my friends (2 of whom have gone on to purchase systems of varying specs & 1 who is considering a new laptop).

All in all, well done MESH!!