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“DO NOT USE THEM!”

written by JoseBauer on 30/06/2014

What a joke, I have being trying to get through to someone in customers services for months!! the automated service is rubbish as it does not recognise your voice and gives you no options to talk to anyone. tried speaking to someone but your left holding for an hour or more! when you do get through to them they don't log anything so I end up getting the same letters through but threatening demanding payment when already said I don't live at the property! my poor letting agent has tried for hours on end to inform them of new tenants and just banging head against a wall, especially if the call log is high they simply have a voicemail saying to call back and you can not leave a message asking for a call back.
it claims to have longer opening hours but im still holding after an hour morning day and night!! VERY POOR SERVICE - STAY CLEAR OF THEM.

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