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“Had seats all booked together only to be moved on arrival”

written by 446Mueller on 28/06/2014

We had 3 families all save for over 2 year for a holiday to florida.
One Family on their quest lost their mother through Cancer.
We flew on the anniversary of her death for obvious reasons.
It was a very emotional flight out, As we were over the atlantic at the time of her passing.
All went great flight was great and we were all there for each other.
Our time in florida was fantastic with Plastic been stretched to its maximum.

The whole holiday went as planned in fact even better with no problem.

It wasn't till our last day when we phone to check in.
Only to find that our per booked seat had be changed. We were told it was to balance out the plane.
The 3 families were split up and sitting in all different areas. 4 upstairs, 2 to the middle 3 to the rear 14 seats in total. All round the plane.
Our seat were all to be upstairs. because the last person that booked had to pay for premier seating. It was the only seating left.
Therefore we pre booked all the seats upstairs so to be together.
The seat we had on our return 4 of the T.V's didn't work so this meant that 4 of them were move even further.

We went upstairs to find that our pre booked seat had been given to wait for it. 2 premium passengers that virgin had over book. so gave them 3 seats together so they could spread out on.
So VIRGINS greed to fill their premium seating was so much they were prepare to move others.
Would I travel with Virgin again.? Two of our party also work in travel,
Will they recommend virgin.?
Heartless & Greedy Virgin.
Watch your small print. They can choose to move your pre booked seat at any time. For any reason. They said to us it was to balance the plane.
We know better. But their agents choose to lie.