written by Munoz119 on 28/06/2014
I have found the operators of both of the above to be very helpful and they have sorted out the problems.
The only fault I can find is that I should not have problems in the first place and find the bill and means of payment a little confusing. I do pay direct debit and have just let the company get on with it, but when checking I found the gas wasn't on the same bill as the electricity and the bill history is a mess. Although it is now "sorted" I still cannot make head nor tail of bill.
My latest problem is an over estimate on previous bill, therefore not allowing me to post the correct figures. It is now sorted.