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“so bad you get to pay twice for them to get it right”

written by raymondneal0008 on 25/06/2014

this pizza hut located in vermilion Ohio has the worst customer service possible. it honestly would be better if they tar and feathered you instead of giving you food.
my wife and i ordered a late dinner last night of pizza and cheesy bread cost us about 20 bucks however seeing as it was late we tipped the driver a extra 5 so we spent 25 on our meal. if it was good, warm not burnt and what we ordered that would be fine with me however,
our pizza arrived after about 35 min (the email confirmation said 20 min) our pizza was burnt had next to no cheese on it and was flipped on top of itself in the box. our favorite cheesy bread sticks was some very dry and also burnt but cold garlic bread? i called the store and spoke to the manger who informed me it was my fault the pizza was cold and burnt and also my fault they sent the wrong bread. she did offer however that if i drive it back up there and show her my receipt to explain to me what i did wrong. so i went to pizza hut where she had also called the police to be there waiting. ( i have not yelled, cursed or made any threats or anything that can be perceived as a threat) after explain to her again that i ordered and my receipt says bread sticks she decided that if i pay for my food again she will remake it? when i said that unacceptable she simple shrugged and said OK and that's it.
if you make a mistake own up to it and fix it i had already paid for my food including the $3 delivery charge a good tip and now had to drive my food back to the store even McDonalds would have fixed the order and not tried to charge me again