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★☆☆☆☆

“Do not buy jewelry from QVC”

written by on 25/06/2014

My husband bought me a Garnet bypass ring a couple of years ago from QVC. It had two large pear shaped garnet stones and is 9ct gold. I only wore the ring to special occasions as it is quite dressy. I cannot remember the price exactly but it was around £200 not extremely expensive but not cheap!! I wore it to the theatre yesterday and as I was showing my daughter something she gasped and said 'mum you have lost a stone from your ring'. We back tracked our steps but could not find the stone. I said to my daughter don't worry QVC have excellent customer service they will help me get it repaired I was willing to pay........how wrong was I!! I have just phoned customer service to be told they don't help with repairs on jewelry unless it is diamonique stones as that is exclusive to them, she then added take it to a jewelers is there anything else I can help you with? Talk about a stock answer to get you off the phone. She was not concerned with the price, the quality of the item or anything else about it. Well they sell jewelry with all kinds of quality assurance I must have worn the ring ten times in total so the large garnet should never have fell out!!! Very poor customer service I will never buy jewelry from QVC again.

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