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“PLEASE DONT WASTE YOUR MONEY”

written by lesleyloo on 23/06/2014

Don't actually know where to start, as had so many problems in such a short time with Swimming Nature, Edinburgh.
£18.00 a lesson! For this I expect the best of the best, and I can assure you, we certainly have not received that!
Booked an 8 week course. To date my son has had 4 different teachers and he still is not finished.
Lessons on average last about 22 minutes, NOT 30 as stated.
Shocking customer service.
Cancelled lesson.
LACK of communication, emails not replied to, telephone calls not returned. On day of phoning head office to complain I gave up after the 32nd phone call. Engaged, probably everyone else complaining aswell.
Pool is tiny, and only half is available for the lessons so, 3 lessons in 1 sessions means maximum of 9 people in a VERY small area. Kids bumping into each each, even teachers! Clashing of heads all the time, especially when doing back-stroke. Don't know how there has not been an accident yet.
Could go on more but think I've said enough apart from the teacher my son was suppose to get was brilliant. Just a shame he has not had him very much!
I don't mind paying the extortionate price of £18.00 for a swimming lesson but what I do mind is not receiving the service they say they pride themselves on providing. I was expecting some sort of compensation regarding this but don't think I'll be holding my breath. Even though they have admitted that I have experienced lots of problems.