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★☆☆☆☆

“Poor quality beds”

written by 245McQueen on 22/06/2014

We were drawn into the sale prices and bought one of Bensons for Beds top of the range divan sets for half price. We realised pretty quickly we'd made a mistake on the comfort of the mattresses that we'd picked and were able to take advantage of their comfort guaranttee. However we were not happy with what was on offer for replacements as we could not find any bed that fitted in with our new criteria even in their biggest store. We did finally settle (with a lot of testing in store) on another bed but alas when it was received, our fears were realised and we just wanted our money back. This they agreed to - apparently we were lucky. We did keep the divan base as we were happy with that at the time! Not six weeks later the drawer front of said divan fell off in my hands and we had been very careful not to overload it. It contained a duvet cover, two sheets and a few pillow cases! So our divan was not the best quality, and allerted us to how flimsy the whole thing was - we are expecting to have more problems with it as time goes on. I was surprised when the customer care team sent a furniture repair man around to fix it - the very next day! This was all too organised to be a surprise to them - clearly they were used to this happening!!!! When I enquired as to whether they would take the divan back because it was faulty they would not hear of exchanging it because they were prepared to fix it free of charge....ermmmm - not what I call customer service!!! Felt like we'd been really had, especially when I had paid £150 twice to exchange beds etc, so I'd already paid £300 over the asking price for something that was not worth the marked price already! I now believe Bensons buy in really cheap and nasty products, mark them at ridiculously high prices, reduce them to half price to make you feel like you've bagged a bargain and hope nothing goes wrong after its delivered. We went to other well known furniture suppliers to find our replacement mattresses afterwards and immediately realised the contrast between the products sold. You may be lucky with half price bed sellers like Bensons but I'm never going to take the risk again. Lesson learnt.

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