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“Damaged car, awful driver, awful service”

written by gmSchofield425 on 22/06/2014

I returned from holiday at the end of april and after collecting my car (this alone took ages waiting outside the terminal) the driver arrives - parking almost in the middle of the road and leaving the parking brake off resulting in the car moving forward a little!

After getting in the car - I imediatly noticed my wing mirror was not right - I touched the mirror and it fell down and was wobbly.

I called the number I called previously at the time of collection and they said to contact customer support...

This was the start of a nightmare - the person I was emailing "Larry Gerber" refused liability even though I stated I had evidence of this problem not existing prior to being with this awful company.

To quote;

There is no evidence from your video of recent damage to the mirror casing,
only the loose housing. Had Maple Manor Parking damaged the housing or the
casing, which in turn broke the retaining clip and loosened the bolts, then
there would have been some evidence of recent damage on the housing or the
casing. As there was none, Maple Manor Parking will not be accepting
liability.

It feels like they have had to 'defend' themselves many times which would lead me to believe they are damaging many cars and backing out of liability.

I don't really know what to do from here but I STRONGLY advise EVERYONE to NOT use this awful company.

value for money = terrible due to damaging the car
security = terrible for damaging the car