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★☆☆☆☆

“change of room . ”

written by summerset21 on 20/06/2014

we booked in may 2013 to go to mauritius in october 2014 after careful planning we picked a hotel and boked a sea view room . yesterday i got a letter saying the room has had its description changed to partial sea view, we only booked this hotel on the groubds we had a sea view room. thomson will not upgrade usto a sea view room unless we pay the upgrade fee they do not class this as a big enough issue for us to cancel the holiday and if we change hotels we will have to pay admin fees. i am disgusted with thomson and they will never have sny of my money again . we believe this holiday was miss sold to us and will have to seek further advice .

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