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★☆☆☆☆

“Rude and ignorant House of Fraser manager”

written by Vogel332 on 19/06/2014

Worst customer service in my life! Had to wait over 15 minutes at the till to pay for items. There was no queue. Staff not trained properly how use tills and didn't know nothing about HOF and after 15 minutes so called managerl arrived and showed staff how to use till. He was rude and had nerve to claim we only waited 2 minutes! Cctv never lie! No explanation or apology from "manager". Arrived at till 20:24 reciept printed at 20:40. Been shopping at Houser of fraser for years.. but never again! Nobody was so rude to me, in my life that House of Fraser store manage. People treat dogs better that HoF manager treated me! I`m not angry just feel very disappointed by House of Fraser and will make sure that my friends and everybody will find out how your business treat they customers! Very upset and disappointed customer.

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