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“Cancelled Code”

Written on: 18/06/2014 by Reed4 (1 review written)

I used a code to place an order on Friday giving me £25 off and free P&P.
I received a conformation email.
Three days later I have now received an email advising me they have cancelled my order due to the code having expired when I placed the order.
This is obviously a blatant lie as I wouldn't be able to use it if it had expired - they had a glitch in their online system and are using it as an excuse to not honour the orders.
The email is a 'do not reply' address and there is no explanation on how to challenge this decision.
If they had admitted to it being an error on their site I would not mind.
Their Facebook page is currently filling up with complaints from numerous potential customers.
I will never shop with them again and I would recommend anyone to avoid them

Visit dorothyperkins.co.uk