Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2669551

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“UNPROFESSIONAL RUDE COMPANY SERVICE”

written by Galloway146 on 17/06/2014

I purchased a waterproof hospital grade mattress and waterproof duvet from Furniture 24/7 for a client with learning disabilities on Thurs 4th June 2014 on next day delivery. Due to where he lives i didnt expect it the next day and called to check date of delivery. I was advised it would be delivered by Tues 9th June. It wasnt delivered and no communication from them. I called the after sales dept and was told by a very rude man "yeah well its not comin" "you'll get it on friday". I asked to speak to a manager and was told "No, theres no managers in this office,only me" before he hung up. It didnt arrive friday either and i called again and unfortunately got the same rude advisor on the phone who said it would be sent out on sat and we'd get it monday. When i complained this wasnt good enough he replied"well its Monday,if u dont like it i will cancel the order". I decided to call the sales dept who were very friendly and who didnt answer the phone with "yeah ?" but used a proper greeting. I explained the situation and asked to speak to a manager and was told no-one was available but theyd get a manager to call me back. I didnt get a call back. Monday came and went and still we didnt receive the items. I called the after sales dept again and yes i got the same ignorant man with the same ignorant attitude who told me it was being dispatched now and we'd get it on tues. I am sitting here now writing this review on Tues 17th June at 5.45pm and it has still NOT ARRIVED> I am going to cancel the order and pursue a refund through the credit card company. Awful company, Awful customer service and an Awful waste of your time if u use them . Take my advice and STAY CLEAR OF THESE CHARLATANS.

Was this review helpful? 0 0