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★☆☆☆☆

“The WORST, UNPROFESSIONAL company EVER”

written by on 17/06/2014

We are a small pub restaurant and an agent put us on to Dual Energy as they had the "best" rates for our needs. We were promised a smart meter which I had to remind them to install!

Each month we phoned them to give our readings as their "smart" meter was not sending signals. My bills were far too low and they insisted that the bills were correct all our cooking equipment is on gas (CNG provided - good company)After begging for nearly a year, Dual useless eventually replaced the simm card.
LOW AND BEHOLD....1 year later we were presented with a bill for over 10k as their simm card was now working and actual reading were going though. Trying to sort out an arrangement with them was a nightmare, their supposed head of accounts was the rudest, most awful person on the planet, going as far as to slam the phone down on my business partner in the middle of a conversation. We did everything required of us and due to DUAL useless ENERGY placing a decimal place on our readings that I had submitted - we now had to find nearly 11K or they would put our electrics off. To make a long, horrible story short, we went to the Ombudsman and Dual finally admitted responsibility - well, they were forced to and a repayment plan was put in place - which was all we wanted initially without all the aggro. They then put us on an emergency rate - DOUBLE WHAT WE SHOULD HAVE BEEN PAYING FOR A FEW MONTHS ....WHY? Well to claim back the fine they incurred, I suppose. The accounts department do not know how to deal with people, they are astonishingly rude and incompetent and only under duress, were we issued a back handed apology. DO NOT TOUCH THIS COMPANY, they will give you nightmares!!!!

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