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★☆☆☆☆

“Stupid rules to prevent you getting your winnings”

Written on: 16/06/2014 by Livvydavies73 (1 review written)

I would give no stars if I could. I signed up for the £10 free deposit. Thought I would see how it is before depositing any money. All seemed good until I won £40. Stupid wagers and then being told I cannot have the full £40 as I have not deposited any money. This was after a month of them reversing my withdrawal. I had to communicated with them as I did not know what was going on. They didn't even tell me why this was happening!! It was me that had to enquire!! They then had the cheek to take £20 off me, which has just disappeared and told me that I was only allowed the other £20!! When I enquired where half my winnings had gone, the question was ignored and I was just told that the a £20 withdrawal has been submitted and will be processed shortly. I was extremely frustrated but thought, well I'm gaining £20 so I'll let it go and just never use this site again. Nearly three weeks later I am STILL waiting for my £20, I had to enquire AGAIN. I was told we need some form of ID, and they had emailed me previously. This was untrue as I had received NO emails, trust me I was looking out for them! So after sending proof of ID, I haven't received any confirmation that the ID has been accepted. So yet again, I'm going to have to get on their backs again!! Absolutely awful customer service as they do not care about what you have to say, and ignore anything they do not like. I will be making an official complaint and will definitely not be depositing any money to this poorly run site. Stay well clear, absolute joke.