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“Still waiting”

written by Mh09mag on 14/06/2014

Well I can't say what the mattress is like because it hasn't arrived, placed an order Wednesday to be delivered fri, got the bed frame no mattress,asked to cancel it but got told by the advisor if I could wait till next day they would pay for my item to be delivered free of charge the next morning,I agreed this only because I thought it would arrive today, NO it hasn't, rung the shop only to be told customer services are closed till Monday and the people answering the phones today are not qualified in computers and can't tell me where the mattress is,so today yet again my grandson is sleeping on the floor,when I told them I had already got rid of his bed they said I should have waited till the new one was here, yet when they texted you saying your bed will be here within an hour,surely you need to take the other one out and dispose of it, well I hope they have a good reason Monday morning where it is and offer the delivery charge back, which I very much doubt