Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2661217

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Left Feeling Conned & Mistreated by Tesco Opticians”

Written on: 13/06/2014 by Nze-A (1 review written)

It is not the first time I have experienced a very poor service from Tesco Opticians, unfortunately, especially from the Manager.

A week ago, I requested from Tesco Opticians, two pairs of varifocal glasses following my previous experience with Tesco Opticians when I obtained a single pair of glasses whose frame became bad after a few months and left me with no glasses for over 18 months (since the frame I chose at the time was no longer in circulation).

The two pairs of glasses I recently requested qualified for the BOGOF offer - currently advertised by Tesco Opticians. When the sales staff (who incidentally processed my order) brought only a pair of glasses I drew her attention to the fact that I ordered two. She went to the shelf to retrieve the second pair but came back and told me I only order a pair of glasses because I got photo chromatic lenses. Therefore I would have to pay more money to get two pairs.

I got photo chromatic lenses as according to the sales staff, it was part of the package for free. I was neither told nor given any information that the BOGOF would NOT apply. I do recall she said a pair would be photo chromatic and the other simply varifocal.

I was therefore not given any opportunity to decide to proceed with buying my glasses with Tesco Opticians or NOT.

Moreover, I did mention to the same sales staff about my initial bad experience with Tesco Opticians before making payments for the new sets of glasses - a week ago. To my amazement, I have been disappointingly left feeling deceived and mistreated twice.

If could score Tesco Opticians a much less rating, I would!!! They are simply happy to take your money and leave you feeling short changed.

/var/www/vhosts/phoenix/current/system/lib/twig//Environment.php--> CDEdiv-gpt-ad-1374247162719-0" class="trafficrich sidebar_top" style="width:300px; height:60px; margin: 0 auto 10px auto;">
 
/var/www/vhosts/phoenix/current/system/lib
/var/www/vhosts/phoenix/current/system/lib/reviewcentre/lib//Content/Filter/Codiv-gpt-ad-1371477061696-0' class="trafficrich siteskin" style='width:1px; height:1px;'>