written by hjMaloney176 on 12/06/2014
As per the last couple of reviews - DO NOT GIVE THIS COMPANY ANY MONEY. One month after giving them our money and still no rug. They do not answer calls, if they do, which is very rare they promise to call back - AND NEVER DO. Once they left me on hold for 10 minutes until I eventually hung up. We have written three emails - no reply. Also have contacted Trading Standards who are investigating and have gathered legal advice. We asked for a refund - guess what - money never appeared. This company is obviously in a very poor state of management at present. Please do not give them any money. The most horrific and disgusting levels of customer service ever experienced. We are now getting our money back via our credit card provider but this has involved more paperwork. Absolutely shocking that this company can continue trading when they are currently stealing people's money. We are going to investigate how to take this further and hopefully they will be shut down.