Written on: 04/06/2014 by ColinUK (1 review written)
We came back from Holiday in Majorca and to be fair the sales support was excellent but after you book you have to speak to customer service and hold times are a joke. First day waited 25 min and hang up and second day after 18 min called the sales support line and no surprise was answered right away. The phone system is a joke.
Secondly was not made aware that the 10 kg allowance was hand luggage and not in the hold and would be great if they explained that to try help there customers out and hopefully they become return customers.
It's a shame as you staff are lovely but spending another £70 on bags was not necessary and you should explain this better.