Written on: 03/06/2014 by Adrian1962 (1 review written)
I would definately recommend Hotel direct to family and friends the operator was very friendly knew the answers to all our questions and even helped out with other things we had not thought of. we liked the friendliness of the operator and when it was mentioned the trip was for a 50th birthday, she assured us she would make it aware to the hotel on the booking form. and this definatly helped as we were upgraded to an executive double room on arrival and the small hint by myself. we were a little apprehensive before booking as we had picked a hidden gem hotel being the thistle marble arch, we need not have worried the operator put our fears to bed with the answers we were given. she even looked up the distance for hotel parking for us, and explained the costs and discounts from the hotel. she even explained the congestion zone charges to us and where around the hotel area they were situated, as we were a little puzzled by this zone and where exactly they are situated. we thought we had to pay the congestion zone fee for all weekend, but the operator explained it would only be the friday the charges would occur, and this could be payed online before we go. this was very helpful.