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★☆☆☆☆

“RBS Business Bank Account Review”

written by usCarey169 on 02/06/2014

Business banking with RBS hugely disappointing. We were promised a bank account in 3days, 6wks later after continuously trying to access our bus bank manager to query why we hadn't yet received our account details, incidentally this was the same bus bank manager who 6wks before had promised he would always be contactable (one year on we have yet to speak to him!), I called into the bank to say we had customers trying to pay us but embarrassingly we have no account could I please make an appointment to see our bus bank manager! The person who took my query went away to speak to our business bank manager (who was in the bank that day) and came back with a torn fragment of paper with an account number on. More disasters were to follow, credit cards with misspelled names replaced with the same misspelled names, debit cards sent out WITH pin numbers in the same mailing, lost DD mandate which authorised payment in full for credit card so first month the minimum payment was taken only so had to dash into the bank to make a faster payment to avoid the bank charge. In summary, I need to employ a full time member of staff to manage my RBS business bank account. Made life easier last week…I moved to Santander! Bye bye RBS. I have been a customer for 40years with a number of accounts that are in the process of being moved elsewhere. Your bank has gone to the dogs. No more loyalty from me.

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