Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
2631897

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★☆
WRITE A REVIEW

“Customer Service Good”

written by Sandoval1958 on 02/06/2014

I have awarded 4 stars for customer service. I pre-ordered an item in March which was shown as being sold out on the main Forbidden Planet site, however I later read some of their reviews and decided to cancel at rather short notice (the item was due to be released shortly) plus I also found out I could actually purchase it £14 cheaper from America via Amazon (including shipping costs!) having read about their poor customer service I took the precaution of contacting my bank to place a stop on the transaction, as my initial email to them requesting an update was not answered. However I contacted them again by phone and spoke to an operator who cancelled the order immediately and confirmed this by email within a few minutes, assuring me that I had not been charged. So whilst I would not use them again, and cannot comment on any other aspect of their service, in this instance I found them to be helpful and was very satisfied.

Was this review helpful? 0 0