Written on: 01/06/2014 by gfJacobs277 (1 review written)
Received my daughter's made to measure prom dress on Thursday. What a joke, it is terrible.So badly made, I can't begin to explain! Sequins hanging off, jewels and beading tarnished and sewn on back to front. Uneven hemline, marks on the shirt. I could go on but you get the picture. It is certainly not made to measure, it is far to big for her.
I have e-mailed the company, with little joy, refusing a full refund, offering instead to make another dress in a different factory and told me to sell the one we have on ebay!!
It certainly is NOT QUALITY guaranteed as it states on the website. Luckily I paid with my credit card and so have instructed my credit card company to try to resolved the matter and help me to get a refund. It is really odd but you don't get a return label or return address/instruction with the dress-I wonder why???