written by Shiloh33 on 31/05/2014
I will try to be objective, but trust me, its impossible with the Krusty School of Clowns, alias Stink Money.
I have been with them a few years, not by choice, and I have to say the service has gone down faster than George Michael at Clapham Common.
Firstly the card is a pre-paid Mastercard - unfortunately its not accepted at many outlets, try booking flights online. When quizzed about this SM's response was for me to call the flight company and ask them to accept the card. What? When using the card abroad you have to put in credit card (not debit!) when making a purchase. Why? The truth is its a second rate paupers card.
Secondly the customer service - premium rate number, long wait times, very hit and miss responses. The stock answers, lack of intellect, inflexibility, and downright lies you are told are frightening. Have the staff been brain washed? Minimum wage?
Thirdly the ridiculous additional services they offer. Useless insurance, and the worst payday loans you can imagine. Try interest at 83% over a year, yes take out £1000, pay back £1843!! You are a cash cow to be milked at every opportunity. lLastly, I tried to close the account and was told to try the following day. Tried again, was given a lecture about difficulty in changing direct debits. This is because SM are not part of the switch scheme, and never will be. I asked for the account to be closed with no further transactions, and was advised to transfer the remaining funds. Job done. 3 days later this appalling company still has my account open and has caused an unholy mess, the response i had was "there has been a misunderstanding"' really?
This company is beyond contempt for you and your money, rolls out stock, aitken & waterman answers, and as soon as you want to leave causes no end of issues out of spite.
Unethical, unprofessional, downright greedy.