Written on: 30/05/2014 by rebeccalouise1992 (1 review written)
awful customer service!! I ordered a two playsuits for express delivery that did not come on time to the store were i asked them to be delivered. The staff found it hilarious and told me they could not help me in anyway unless I bought something else. When i picked up the package that arrived serval days late I wanted to return it as it hadn't come in time and was told I needed to send it off as they couldn't return it instore with it being a concession so i have done this and still no refund so no playsuits and £100 down. I have been in contact with customer service who told me they could refund me the postage but mentioned nothing about the playsuits not beingf refunded.
why sell a concession at topshop if you cannot be responsible for it