Written on: 29/05/2014 by ashsingal (3 reviews written)
I specifically booked a one way rental from Edmonton to Vancouver. No alert about additional charges for one way booking but I made sure that when doing the booking I indicated the pick up and drop off points were different.
When I picked up my car in Edmontom, they then informed me there was a $500 drop off fee in Vancouver. Needless to say I was a bit shocked. That was more than the car hire. Netflights were aware this charge would apply but they did not (1) add it to my initial quote or (2) alert me about this charge before I booked. I later found it hidden in their T&C's. I could easily have planned my trip so that I return the car to Edmonton and continue my trip from there. In the end I had to reschedule my flight out of Vancouver to leave from Edmonton at considerable cost and this affected the whole of the rest of my trip. In the end ran out of funds and had to return home early.
In all a bit of a disastrous trip. I accept I did not read all the T&C's but my bone of contention is that when I requested a one-way travel on their website, all fees relevant should have either been specified on my quote or I should have been warned about them before I booked.
I have written to them and they have rejected my claim. I have used them for years for personal travel and my business BUT I will not be doing so again.