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★☆☆☆☆

“Customer Care is pretty much nonexistent!”

Written on: 26/05/2014 by Yenamarre (1 review written)

I tried to reach them via their contact us link and by writing a message that would explain why I'm reaching them. Suprise! Their system wouldn't let me send my detailed message.Here's what shows up when I tried to send: Not enough contact info given in order to create the incident. It isn't the first time I ordered from them. Usually they reach you when everything works alright. So I tried to use their email address care@asos.com, but again it wouldn't work. I even tried to call them. Finally, I had to create a stupid Twitter account to reach them. I tried to post my message 140 characters allowed. When they reached me, I felt like it was an automatic response. They haven't even started discussing my problem. They prefered to tweet about DM. I'm from Canada and at this point I don't think it's worth it to buy from Asos. It's either hit or miss. I don't know why they invest in Twitter and Facebook for Cx care when they could fix their Contact Us problem and even add a Live chat (tried that too, doesn't exist).

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