Written on: 25/05/2014 by Melanyw475 (1 review written)
When Expedia phone reps ( four phone calls / three hours later) say they are going to put you on hold to get further support, god forbid the call drop. You will go back into a long que, and while customer service reps say they will call you back, three reps did not. Finally, after a supervisor got on, he was able to call me back (thank you!). It is clear to me that due to sheer call volume, calling customers back is not Expedia's best strength. Best to not have itinerary changes, as not only will it cost you financially, the added pain of a customer service agent not being able to execute on a single call without having to go get "support," may put a customer in a place little to be desired.