Written on: 24/05/2014 by Juliao270 (1 review written)
Last year I purchased a cardigan for a wedding and tried it on in the store to make sure it fitted. When I got it home the colour did not go with the outfit. I returned it the very next day but was told I could not have a refund, only a voucher. Was told 'we like to keep the profits in the business'!!! This policy was NOT made clear when I bought the item.
I returned to the store several times to try and find something else to spend the voucher on but there was nothing I liked. I was aware that there may be an expiry on the voucher so checked in the store to see how long it lasted. I was told by the assistant that it was two years. Eventually this week I found a shirt which was ok so went to buy it. I was told the voucher had expired!! Shop assistant very unhelpful and told me to phone customer services. Now I'm £30 out of pocket. Following my one and only experience, I WOULD NEVER PURCHASE FORM ROMANS AGAIN! Will stick with NEXT, M&S or in fact any other clothes retailers who allow you to change your mind.