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“This site is misleading and misrepresent cancellation”

written by AndresNorth104 on 22/05/2014

When booking an hotel from eurobookings.com be careful!!
Be careful of this website. They mislead and misrepresent!
Looks great and well put together, however! BE WARNED!
They write in three places, FREE Cancellation or Free Cancellation up to 14 days before, BUT if you click on a little link to the right, you discover that there is a charge of one night immediately or 50% of the booking 14 days before.
When I called 5 mins later to change the date of the booking.
They said they need to get an ok from the hotel manager otherwise I would be charged.
So they put me on hold for two mins, and then said that they called the hotel but the hotel manager wasn't there. Wrong! she was there, there is only one person who answers the phone and she owns the place. When I spoke to her she told me that she was there the entire evening and no-one called. And had they called they would have only spoken to her. So I put together a conference call between eurobookings and the Hotel, Sonya from the hotel was very nice and said no problem at all. After identifying her eurobookings had no choice but to refund me the money.
When I spoke to the manager he said that he thinks their website is clear.
I beg to differ!!
You have been warned Eurobookings is misleading and misrepresentative. I recommend booking in a website that does not mislead you.