Report Abuse

“Woebegone + Disconsolate +Silent + Beyond Comprehension!”

written by 364Scott on 22/05/2014

My OVO Journey.....

+ The 'Original' price
+ The website and Android App

BUT....

- The 'second' price after your first fix deal
- The 'third' price after your second fixed deal
- Your credit payments nice idea but meaningless seven with a £200+CR = less then 25pCR a month!!
- Switching away - now for the real fun
- Accept the switching fee away £30 FAIR but is it fair to take within days of requesting switch and then take MONTHS to refund a credit balance of £200+
- Switching according to the norm should take 6 weeks - DO NOT believe this hype it will take months with OVO - and you will be driven nuts by your e-mails for help going unanswered and your telephone calls for help being very politely taken with promises made after endless shuffling of calls to 3rd parties for advice only to be let down by promises to close account and give final bill and refund monies nor being met
- Have funds to pay 2 x Energy suppliers for at least 3 months as OVO still take your DD and rightly your new supplier will want their DD....get the drift...expensive
- OVO are do different to the 'big guys' - grim to deal with and only motivated by profit
- New customers attain cheap deals at the expensive of loyal customers who pay the higher rates(OVO not alone on this practice)

So I have in desperation have written to the Managing Director - no response

Just a footnote the switching site - energyhelpline.com although polite offer no help when your switch does not go to plan - you the switcher are left to fight the good fight! although they get fees from users switching on their sites and indeed other comparable switching sites all get fees from the customer's switching.....