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“Poor customer service”

written by intheblur on 20/05/2014

The eye test seemed thorough and the optician was nice, but the glasses took two weeks to arrive. When they did arrive I was not happy with them and expressed this to the young lady who served me. She told me that I would have to try them for 3 (three) months before Scrivens would look into it for me. The trouble is that the Computer screen appears blurred. I emailed the assistant manager for customer care thee times but the only reply I got was that she was away on holiday. She did not leave an email address for her colleagues on the customer care team. After paying over £250 for the glasses I expected better service than this.

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