Written on: 19/05/2014 by Bridgetc111 (1 review written)
We went to Srilanka thru Cox and Kings Kolkata and had a very bad time....at the Airport, even though we had paid for visit visa, there was some problem and we had to apply for Visa on arrival. The Srilankan Authorities were very cooperative and the matter got sorted out. But Cox and Kings put up their hand saying it is a one off thing. The Driver, who was supposed to be a tour guide/driver was completely unco-operative and was only interested in ensuring that he does minimum number of kms and saves his money/petrol though we had before hand paid for the travel. He refused to show us the relevant site...was rude and non cooperative. It was only after putting in complaints a number of times with their representative in Srilanka and India that he toned down. The Srilankan Agent to Cox and Kings was also non cooperative since apparently he was not paid well and was hence trying to cut corners and make his money and hence we were made to suffer. We were 9 of us, including 3 kids and it is only because of our boundless enthu that we enjoyed the trip else Cox and Kings had ensured that it would be a complete disaster...will never recommend Cox and Kings to anyone.