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★☆☆☆☆

“Worst customer service ever”

Written on: 18/05/2014 by Miles75 (1 review written)

John Lewis on line offer the worst customer service that I have ever experienced. I live in Perthshire which JL call a 'remote region' therefore all deliveries are via a third party carrier. I ordered a book case and was promised 7 day delivery, over two weeks later the item arrived, heavily damaged and with pieces missing. Ordered a replacement and collection of damaged goods, two weeks later replacement arrive BUT carrier refused to pick up damaged goods. John Lewis now say I have to wait in again for them to collect (Mondays only offered) or they will charge me for the damaged goods. In all the process has taken 6 weeks. Customer care blame the customer - never again - be warned there are much better operators out there.
Previously I have had a JL bed delivered with parts missing and an office chair with broken parts.