Written on: 17/05/2014
Feldherr is an amazing company. In short, they offer good looking, high quality products for a very low and competitive price. I have had the backpack for several years and it is really good. Offers great flexibility, storage capacity and protection.
Shipping is very fast and free already at 60 euro which in itself is amazing considering the delivery method(DHL) and the rather bulky packages.
The design is great. The bags is easy to carry while still having good storage capacity. I really like the subtle design and logo that do not scream "WARGAMER ARMY!!" when travelling by train or bus. Not a big deal but still.
Most impressive however is their customer service. It is absolutely amazing. I had some problems when ordering a new MAXI-bag online which where promptly fixed. I also received some very nice give-aways as an apology just for experiencing some small issues with their website. Small issues they fixed without any delay or inconvenience. Such is their take on customer relations.
Truly amazing! I only wish other companys looked more into how they perform business. Pretty much whole of the retail industry has something to learn here.
I really can't think of any areas of improvement.
Only small suggestions. I would like to see some apparel like t-shirts mugs and such. The logo and 'FELDHERR'-sign is both very nice.
Maybe look into designing related stuff as dice trays, brush-boxes and paint stands aswell? If it follows the same design philosophy and value as current products it will surely be amazing.