Written on: 14/05/2014 by SuW13 (1 review written)
I have bought several pairs of New Rock from Silver Heart. Their customer service and communication is always first-class and their attention to detail second to none, but on this latest occasion they surpassed themselves.
I ordered a pair of boots for my daughter’s birthday. The pair she selected was out of stock. This fact was made clear immediately on the website which was a joy. (So many companies just take your money and make you wait.) We decided to go ahead with the order anyway and were given a delivery date of June 5th.
I then had a charming email from Silver Heart to let me know that they had discovered that New Rock were holding a pair in the correct size and pattern and since the person for whom they were originally intended no longer wanted them, they would reserve them for us.
The boots arrived exactly one week after they were ordered! They are in pristine condition and a perfect fit.
I cannot recommend Silver Heart highly enough.