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“Disappointing”

written by DanielaKeegan213 on 14/05/2014

I recently attempted to buy a pair of boots online in the KM sale. Having received emails to say my item was located and on its way from KM plus emails from the delivery company to inform me of the delivery, I then get an email informing me my transaction has been successfully cancelled and the money refunded. I tried to take this up with KM as to why it was cancelled when the item was still available to buy online and why their way of informing me was so blunt and uninformative. The response I received was inaccurate and made a puzzling situation even more so, at which point I gave up. KM came across to me as unprofessional and unreliable. I would not recommend or use again, there are plenty of other retailers out there.

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