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★☆☆☆☆

“Not the way to do business”

Written on: 12/05/2014 by YuremHoover460 (1 review written)

Having been a relatively satisfied customer previously I have just had a bad experience. Having ordered two suitcases, Luggage Superstore then blasted my inbox with a promotion reducing the price of what I had just ordered by around 15%, amounting to about £48.

The website contains a price match promise, so you would have thought they would at least match their own prices.

I e-mailed, asking for the price match. No response. I telephoned and eventually spoke to a very unhelpful manager who said I should order two more suitcases at the sale price and then return the original order (which had still not arrived). Ridiculous.

They should do the right thing and honour their sale price and price match promise.