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“Epic fail - don't touch with a barge-pole”

written by NadiaConway on 09/05/2014

Ordered a sofa bed from modern.co.uk. Took the day off, delivery was 3 hours late. Wrong sofa.

Took another day off to wait for the replacement. but, they couldn't apparently pick up the first incorrect one at the same time, so had to take another day off for the return pick up. They finally delivered the correct sofa, 3.5 hours late. Customer service were hopeless and unable to help.

Several conversations with their customer service team about the still outstanding incorrect sofa pickup. They promised a timely pick up, and had apparently spoken to the delivery company, so took a 3rd day off. Delivery company don't turn up, ended up wasting day sitting at home waiting for them. No communication and delivery company not picking up the phone.

Obviously furious at this point. Took 2 weeks for the customer services team to finally make arrangements. Took a 4th day off to wait for the pick up. 4 hours late.
Delivery company finally arrived. Was so glad to get rid of it. They even left a nice dent in the wall where they shoved the sofa too hard (2 man team, but one of them was really unfit and clearly not able lift properly, so badly manhandled the sofa).

NEVER AGAIN from them or their parent brand worldstores or any other subsidiaries. Research since then seemed to show that they've been reported to trading standards and that moneysavingexpert have lodged a complaint also on behalf of their readers. Wish I'd known before as would have saved 4 days of my life.