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“ABSOLUTELY AVOID ORANGE / EE MOBILE LIKE THE PLAGUE”

written by MaxBroussard on 09/05/2014

I am never one to a) leave reviews b) be a moaning customer, but, I feel like I should let people know about my experience with Orange. Absolutely avoid Orange/EE mobile network at all costs. Having been with Orange for 10+years, I took out a 24month contract on a Samsung Galaxy S3. The handset has been replaced I believe (at least) 3 times. For approx 12months of the contract, I have had major issues with the reception I received - at both of my addresses in Nottingham AND Northampton. Throughout this ordeal, it was a NIGHTMARE trying to explain my situation and find a suitable resolution. I was given misleading information as to the problem, EVENTUALLY finding out it was because several of their mobile signal masts were 'down', Yet I was paying approx £50 for the 'service' i.e. not being able to make/receive calls/texts for 80-90% of the time.
Furthermore, there have been a total number of TWO price increases on my Orange mobile plan. Both apparently in line with inflation at 2.7% (and both within 6 months!!!!) I'm really in no position to be speaking about economics but regardless, I fail to believe they aren't making enough money. Moreover, when you sign up to a 24month contract, the least I expect is to pay the amount in which you sign up for. The increases were nominal amounts such as £1, (I'm sure you'll all agree this isn't a fortune but it is merely the principal!).
Anyway, will absolutely be taking my business elsewhere and NEVER EVER to return to Orange/EE again.
Please please please listen to all of the negative reviews - it isn't just a case of a few people having bad experiences with Orange/EE!
Please please please just avoid Orange at all costs.
Thanks (if you've made it this far!)
ps only gave 1 star as you had to - isn't even worthy of one