Written on: 08/05/2014 by Axel1972 (4 reviews written)
Let me first start by saying ,the people do reviews when they nag. I said it before I will say it again.
I read all those reviews about Woolworths and I could not hold my self but argue with facts.
First of all, there is a certain criteria to get an options account with catalogue sellers and I would not see it much different from the way you are getting a loan or a credit card. That translates to RISK. So, if you are rejected when you apply or during the order process, it has to do with the retailer taking care of his interest. Dont take it personally, I use to but bottom line is we are dealing with a point system.
Now, let me start that any email I sent to Woolworths was answered within 2 hours. They state a maximum of 6, and I believe them. More on that? My last email was answered at 11:30pm. Now wait, they should work until 11pm as stated in their web site. But you see? They do the extra mile there! Call me weird and demanding, I appreciate that.
Then about an order not been accepted and need more info. Why not? I dont have nothing to hide and I respect anyone who will sent me a new telly of £600 has the right to ask few questions. We (the customers) may have sold few things on Auction sites here and there, but take the moment to think if you would ever give a new item of £600 to someone you donnt know, and he would pay you back in instalments.
In my case, due to moving and having a new opened account, there were some concerns about my address. And very well they did and had concerns. So my order was processing and thought to give a call.
First of, my call was answered by a human being in less that 60 sec. I talked few times because I had other queries, resulting to experience not 1 but 3 customer support agents. They were all polite. The verification part involved several questions, I didn't feel bombarded, I just answered honestly and hoped I will fit the eligibility. Anything that was applied on my account I was first informed and agreed. I could see the status of my requests instantly online. My questions were answered and my order was changed to accepted with the dates promised during my check out.
To my noble opinion, this has to do with carefully selected operators but also with a certain culture. Anyone who believe a company that sells online have reasons to not sell, then that anyone should rewrite his agreement with reality.
Personally, Woolworths and the syster site Very, are acting as they should to protect their items and keep the customer happy in the same time. Not as easy as we would think about it from the ease of our sofa ordering within few clicks.
I would recommend Woolworths to everyone. As long as you dont look for reasons to be offended, you will not. If however you feel questions about your address or credit history make you nervous, then shop cash.
Finally, I have used Woolworths and Very in the past, with cash, and had zero problems. To add on that, the Courier they use (Very at least) Arrow XL, to my opinion (I trade online for 5 years) is the best Carrier I have experienced and I can declare my self speechless with the processes they follow.
Thank you Woolworths,