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★★☆☆☆

“Used to be Great but Terrible now”

Written on: 08/05/2014 by DenzelMcGuire240 (1 review written)

I have been ordering from Brand Alley for the last 3/4 years and had some amazing designer bargains with prompt delivery, good updates on my account and swift refunds. However, something seriously seems to of changed in the last 6 months. Their delivery periods have become ridiculously long (last 2 orders 46 days & 53 days - a complete joke)your order account only ever reads 'Processing' and refunds are having to be continually chased & chased. I returned a Prada Bag as didn't like shade of blue [btw on a positive the goods are genuine]on 3rd April 2014; chased on 22nd as beyond 15 days & no sign of refund to be told it would be within next week. However 8th May & still no refund! told today processing now & should show in 3 days - we will see. I am also awaiting the refund of a dress on 23rd April & no sign of that refund either or update of the account to say received return. Thank God for Collect Plus Tracking to show they have in fact received the returns. Be careful something not right there any more - cash flow problems?