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★★★★☆

“Good customer service”

Written on: 08/05/2014 by Not_thevanilla_type (1 review written)

I saw few very bad reviews here so was sceptical but decided to order from them after two phone calls to enquire and the very competitive price they offer online. My order came a day after the estimated delivery, I wasn't too pleased with that; and one suitcase has a scratch mark so I called, I was offered two options - replacement or discount, I took the discount as I couldn't wait for the replacement. Every time I call, I was dealt with promptly, efficiently and honestly so I feel comfortable and reassured if I ever need to contact them again during warranty. Definitely would order again...