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“One way communication = WORRY. Buyer BEWARE.”

Written on: 07/05/2014 by SJFish (1 review written)

I ordered, amongst other items, a set of road wheels with campagnolo free hub and a campag 10 speed cassette. Order number 6212709946.
The order arrived promptly tracked, to New Zealand. I paid $160 tax and duty to get it from Customs.
On receipt, I find the box labelled by Campagnolo HG 11speed with a Wiggle label next to it saying campag free hub. The invoice says campag free hub.
On opening the box, I find it is not: it is a Shimano free hub.
I have sent 2 emails to customer services (case-1445c90632f1 and case-d65e5eac5238).
No reply except to confirm receipt of complaint.
I am disappointed and worried as to how this can be resolved without incurring more expense.
I am concerned that this case will be ignored by Wiggle and leave me out of pocket. By posting here, I hope I'll get some satisfaction

Visit wiggle.co.uk